Customer Service

Your Feedback and its Importance to HiLIQ

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Feedback plays an important role in brand-building. In all business models, feedback is an essential unit that helps on establishing a good foundation. It fuels both system’s  development and workforce’s maturation.

HiLIQ, as a feedback driven company, always welcomes reviews from its partners and consumers. HiLIQ allows its global clientele to review its products and services through countless of platforms, may it be through the social media, community and forum pages, direct site sourcing and solicitation or third party review centers.

HiLIQ, in fact, rewards its clients who bestow time and effort just to drop reviews and feedback may it be positive or negative. Here are 5 reasons why HiLIQ is rewarding people coming by with reviews:


6-Reasons-Why-Your-Company-Needs-Real-Time-Feedback-740x4311. Being an online merchant where everything is done virtually, feedback is a tap on the back.
2. Feedback are like experience – they are great mentors.
3. Feedback are indicator that you’ve found life-long loyal consumers who cares on what you really offer.
4. Great flavors and excellent undiscovered products are discovered through feedback and reviews.
5. It nourishes the soul of the business: You’d work harder for a negative feedback and work even more for a positive one.

Help us improve and be the brand you’d want us to be! Your thoughts about us are highly welcome!

You can do it via the following methods:

1.Leave us a review on Facebook, or tweet us how you feel about our products and service!
2.Go to our site and to the page where your most loved products are found, then drop a review instantly.
3.Go to an independent review sites such as TrustPilot or JuiceDB and share what you have in mind.
4.You can go to our Forum Communities (found in the site’s bottom page) and leave us something you wanna share.
5. Email us directly. We’d love to hear something from you!

In return, we’ll send you something from our end, whatever it’ll be, it‘s for sure from the bottom of our thankful hearts!

HiLIQ — Where Communication Matters.

Quality, Price, Stability — These are just 3 key factors, among of the many, why vendors are staying and trusting a supplier brand amidst the vastness of the E-cigarette and E-liquid market.

The Vaping industry is wide yet limited. While there are numerous vendors, both offline and online, offering relative services to the vaping community to enjoy, there are only limited sources where they can get what they need all at once with the promise of Quality and Affordability. HiLIQ comes into the scenario to offer vendors what actually matters in the business. E-liquid content, solutions, accessories and other supplies – Name it and HiLIQ can professionally provide.

It happens easy as HiLIQ administers the most convenient way of communication. It’s the Human Connection. A business to business, people to people communication that transcends plans into reality.

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Here are several ways on how HiLIQ can actively communicate to you!

TOLL FREE CALL

Give us a ring and we’ll listen to help you out. Your voice is important, one call means one love! Our call center is open from Mondays to Saturdays, 8:30AM – 5:15PM APT.

LIVE CHAT

Talk to us, live. Make conversations out of your favorite juice or tell stories about your smoking neighbor nearby or ask product details of the items you like to order. Let us know all of them and be friends.

TICKETS

Contact forms are available anywhere in the site, so feel free to drop your information for us to reach you. We’ll go straight ahead to your needs and help you get it done.

SERVICE EMAILS

We’re not online? Send all your queries and request delivered to our service mail boxes and expect a response in the soonest possible time.

SOCIAL MEDIA COMMUNITY

Drop some comments or message on Facebook, Twitter, LinkedIn, Instragram and Google+ and we’ll make sure you’ll get noticed. Together let’s spread the vaping love in the social media community!

ACCOUNT MANAGERS

HiLIQ prides itself for having proficient and professional account managers willing to share their experience and expertise to your business. English, Korean, Flamish, French, Japanese and Chinese speakers are in so you can comfortably talk and depend on them!

When communication is valued, there’s a headway. HiLIQ is the Supplier brand where the element of communication is highly regarded – and it does make a big difference.

Choose HiLIQ and rediscover a partnership of forever.